Privacy Policy — USPlumbing Plumbing Services USA

1. Introduction

USPlumbing Services ("USPlumbing," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you:

Visit our website at www.usplumbing.nationassure.com (the "Site")
Use our mobile applications (the "Apps")
Request a quote, schedule service, or contact us by phone, email, or chat
Engage our plumbing services at your home or business
Sign up for promotions, newsletters, or maintenance plans

This Privacy Policy applies to all individuals in the United States who interact with us. By using our services, you acknowledge that you have read and understood this policy. This policy does not apply to third-party websites or services linked from our Site.

Notice to California Residents: This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). See Section 6 for your specific rights under California law.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you request a quote, schedule service, or otherwise interact with us, we may collect the following categories of personal information:

Category	Examples
Identifiers	First name, last name, email address, phone number, mailing address, IP address
Service Information	Type of plumbing service requested, property type (residential/commercial), description of issue, photos of plumbing problems
Location Data	Service address, city, state, ZIP code, GPS coordinates (when you enable location services)
Financial Information	Payment method (credit card type, last 4 digits), billing address, financing application details
Account Credentials	Username, password (encrypted), security questions
Communication Data	Chat transcripts, call recordings (with consent), email correspondence, survey responses
Employment Data	Job applications, résumés, references (for employment inquiries only)

2.2 Information Collected Automatically

When you visit our Site or use our Apps, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
Log Data: IP address, access times, pages viewed, referring URL, exit pages, click patterns
Location Data: Approximate location based on IP address (city/state level) or precise GPS (with your permission)
Usage Data: Features used, search queries, time spent on pages, error logs

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

Background Check Providers: When we conduct background checks on job applicants (with consent)
Credit Bureaus: For financing application processing (with your authorization)
Marketing Partners: When you interact with our promotions on third-party platforms
Public Databases: Property records, public utility information relevant to service delivery
Review Platforms: Google, Yelp, BBB, and other review sites where you leave feedback

2.4 Sensitive Personal Information

We may collect the following categories of sensitive personal information in limited circumstances:

Social Security Number (SSN) — only for employment background checks and financing applications, with explicit consent
Financial account numbers — processed securely through PCI-DSS compliant payment processors; we do not store full card numbers
Precise geolocation — only when you explicitly enable location services on our App

California Residents: Under the CPRA, you have the right to limit the use and disclosure of your sensitive personal information. See Section 6.3 for details.

3. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

Service Delivery

Schedule, dispatch, and complete plumbing services; communicate with you about your service appointments; provide service estimates and invoices.

Payment Processing

Process payments, manage billing, administer financing programs, and prevent payment fraud.

Customer Support

Respond to inquiries, resolve complaints, provide warranty support, and conduct customer satisfaction surveys.

Safety & Security

Verify identities, authenticate users, monitor for fraud, enforce our terms of service, and ensure worksite safety.

Marketing & Advertising

Send promotional offers (with consent), personalize your experience, and serve targeted ads on third-party platforms.

Analytics & Improvement

Analyze usage trends, improve our website and services, conduct research, and develop new service offerings.

Legal Compliance

Comply with federal, state, and local laws, respond to legal process, and exercise or defend our legal rights.

Employment

Process job applications, conduct background checks, manage payroll and benefits for employees and contractors.

Legal Basis (California Residents): We process your personal information based on your consent, the necessity to perform our contract with you, legitimate business interests, compliance with legal obligations, and, in limited cases, our vital interests or public interest. For each purpose listed above, we will use the appropriate legal basis under applicable law.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers & Contractors

We share information with trusted third parties who perform services on our behalf, including: payment processors (Stripe, Square), cloud hosting (AWS), CRM systems (Salesforce), email services (SendGrid), dispatch software, background check providers, and marketing analytics platforms. These providers are contractually obligated to protect your data and use it only as we direct.

Franchisees & Regional Partners

USPlumbing operates through a network of company-owned locations and authorized regional partners across the United States. Your service request and related information may be shared with the local USPlumbing office or partner assigned to fulfill your service in your area.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request. This includes responding to subpoenas, court orders, or requests from federal, state, or local authorities.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share your service records with your property management company or insurance provider.

Protection of Rights & Safety

We may disclose information to protect the rights, property, or safety of USPlumbing, our customers, our employees, or the public. This includes investigating fraud, security breaches, or violations of our terms of service.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities on our Site and Apps.

Cookie Type	Purpose	Duration
Strictly Necessary	Enable core site functionality (security, cart, preferences)	Session – 1 year
Performance	Analytics to understand how visitors use our site	Up to 2 years
Functionality	Remember your preferences and settings	Up to 1 year
Targeting/Advertising	Deliver relevant ads and measure ad effectiveness	Up to 2 years

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our Site.

We also participate in the following industry programs:

Google Analytics: We use Google Analytics to understand website traffic. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Google Ads Remarketing: We may use remarketing to show ads to past visitors. You can manage preferences through Google Ads Settings.
Meta (Facebook) Pixel: Used for ad conversion tracking. Opt out via Facebook Ad Preferences.
Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals, but we honor the spirit of DNT by providing the opt-out mechanisms described above.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable US state and federal laws.

6.1 Rights for All US Residents

AccessRequest a copy of the personal information we hold about you.

CorrectionRequest correction of inaccurate or incomplete personal information.

DeletionRequest deletion of your personal information, subject to certain exceptions.

PortabilityRequest your data in a structured, machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, in addition to the rights above, you have:

Right to Know: The categories of personal information collected, the sources, the business purposes, and the third parties with whom we share it.
Right to Opt-Out of Sale/Sharing: While we do not sell personal information, we may share it for cross-context behavioral advertising. You can opt out using the "Do Not Sell or Share My Personal Information" link in our website footer.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use of your sensitive personal information to only those uses necessary to perform our services.

6.3 Rights Under Other State Laws

Residents of the following states may have additional privacy rights under their respective state privacy laws:

Virginia (VCDPA) Colorado (CPA) Connecticut (CTDPA) Utah (UCPA) Iowa (Iowa CDPA) Indiana (IDDPA) Montana (MCDPA) Tennessee (TDPA) Texas (TDPSA) Oregon (OCPA) + Other States

These laws generally provide rights to access, correct, delete, and port your personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling. To exercise any of these rights, please follow the instructions in Section 6.4 below.

6.4 How to Exercise Your Rights

You may submit a privacy rights request by any of the following methods:

Phone: (844) 834 0952 (ask for the Privacy Officer)

Mail: USPlumbing Plumbing Services LLC, Attn: Privacy Officer, 1234 Commerce St, Dallas, TX 75201

Online Form: Visit www.aquaflow.com/privacy-request

Verification: To protect your privacy, we will verify your identity before processing your request. We may require you to provide identifying information such as your name, email address, phone number, and/or the last 4 digits of your payment method on file. We will respond to verified requests within 45 days (or 90 days for complex requests), as required by applicable law.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We will require proof that the agent is authorized to act for you.

Appeals: If we deny your request, you may appeal the decision by contacting our Privacy Officer within 30 days. We will respond within 60 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

Provide and maintain our plumbing services
Honor warranty obligations (retained for the duration of the warranty period plus 2 years)
Comply with legal, accounting, or reporting obligations (typically 3–7 years depending on the applicable statute of limitations)
Resolve disputes and enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Encryption: TLS 1.3 for data in transit; AES-256 encryption for data at rest

Access Controls: Role-based access, multi-factor authentication, and least-privilege principles

Monitoring: 24/7 intrusion detection, vulnerability scanning, and security event logging

Training: Annual security awareness training for all employees with data access

Compliance: SOC 2 Type II audited; PCI-DSS compliant for payment processing

Backups: Encrypted daily backups with geo-redundant storage

Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected individuals without undue delay and no later than within the timeframes required by applicable state breach notification laws (typically 30–60 days). We will also notify state attorneys general as required.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in certain states). We do not knowingly collect, use, or disclose personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.

If you believe that a child under 13 has provided us with personal information, please contact us at privacy@aquaflow.com and we will take appropriate action.

10. International Data Transfers

USPlumbing is a US-based company operating exclusively within the United States. Your personal information is primarily stored and processed on servers located within the continental United States.

In limited circumstances, your data may be transferred to or accessed by service providers located outside the United States (e.g., cloud service providers with global infrastructure). In such cases, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the US Department of Commerce
Data Processing Agreements with adequate security requirements
Ensuring service providers maintain SOC 2 Type II or equivalent certifications

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

We will update the "Last Updated" date at the top of this page
We will post a notice on our website homepage for a reasonable period
For California residents, we will provide additional notice as required by the CCPA/CPRA
We may send you an email notification (for registered users)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

USPlumbing Plumbing Services LLC

Mailing Address

1234 Commerce St, Suite 500
Dallas, TX 75201
United States

Contact Details

Email: privacy@aquaflow.com
Phone: (800) 555-1234
Form: www.aquaflow.com/privacy-request

Business Information

DBA: USPlumbing Plumbing Services
State of Formation: Texas
Federal EIN: 75-1234567
TX Plumbing License: PLB-2025-48921

California Privacy Notice (CCPA/CPRA)

As required under the California Consumer Privacy Act and California Privacy Rights Act

Right to Know / Right to Access: You have the right to request that we disclose the categories and specific pieces of personal information we have collected, used, disclosed, and sold in the preceding 12 months.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., information needed to complete a transaction, security, legal compliance, or internal research).

Right to Opt-Out of Sale/Sharing: We do not sell personal information. However, we may share personal information for cross-context behavioral advertising. To opt out, click "Do Not Sell or Share My Personal Information" in our website footer.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use and disclosure of your sensitive personal information to uses necessary to perform our services.

For CCPA/CPRA requests, we may require verification of your identity. We will respond within 45 days (extendable by 45 days for complex requests). Appeals of denials must be submitted within 30 days; we will respond within 60 days.